Frequently Asked Questions

 

Location

Shipping & Delivery

Future Delivery Date

Large Orders

Returns

Gifts

Terminology

Our Creations

Ingredients & Allergens

 

 

Location

Our confections are handcrafted in our facility at 8814 Brookville Road, Silver Spring, MD 20910 (inside Creative Cakes). 

 

Shipping & Delivery

Please allow up to two business days to process your order before it is shipped.  We generally only ship Monday-Wednesday to limit the transit time that your order sits in a mail warehouse or truck.

 

Our carriers have permission to leave your package at the delivery address without signature.  If your chocolates are a gift, please let the recipient know that perishable items are on their way so that the chocolates are not left outside in warm weather.

 

We are not responsible for orders delayed or returned due to incorrect or undeliverable addresses, or for missing, stolen, or damaged packages after they are delivered to the address provided.

 

Because our products are perishable, we only offer either two day or overnight shipping.  When shipping to warm destinations, we provide ice packs and insulation at no charge to ensure your confections arrive in excellent condition.

 

Future Delivery Date

If you have a request for a future delivery date, please tell us your preferred arrival date in the Special Instructions box during the checkout process.

 

Large Orders

Please allow up to ten business days for large orders.  Contact us at order@zivaara.com, and we will work with you to meet your needs.

 

 

Returns

If you are unsatisfied with your order, please contact us, and we will do anything we can to make your experience a pleasant one.

 

 

Gifts

If your order is a gift, please tell us in the Special Instructions box upon checkout if you'd like us to enclose a message to the recipient.

 

Terminology

 

What is crystallized chocolate?  Chocolate has to be crystallized before we can work with it in order to obtain a smooth, shiny texture and a good snap when broken.  Crystallizing chocolate means alternating between heating, cooling, and heating chocolate again to specific temperatures to stabilize the crystals in the chocolate.  Crystallized chocolate is also referred to as "tempered" chocolate.

 

What is ganache?  Ganache is an emulsion of chocolate and cream, sometimes with butter as well, that forms the center of our molded chocolates.  Our ganaches have a variety of additions, such as spices, espresso, or alcohol, and some of our ganaches are made by infusion.

 

What does the percentage of cacao mean?  The percentage of cacao is the amount of cacao solids compared to other ingredients, such as milk, sugar, etc.  In other words, the percentage of cacao refers to the total percentage of ingredients from the cacao bean.  For white chocolate, which has no cacao solids, the percentage of cacao refers to the amount of cocoa butter. 

 

Our Creations

 

Where do you make your confections and skincare products?  Our products are handcrafted in our commercially licensed kitchen in Silver Spring, Maryland, in proximity to Washington, DC.

 

What kind of chocolate do you use?  We use the finest chocolate, such as Valrhona. 

 

Do you offer vegan products?  Yes, please see the Vegan category in our online boutique.

 

How is chocolate meant to be consumed?  All of our confections are meant to be enjoyed at room temperature and while fully engaging your senses.  For our ganaches in particular, we recommend:

 

  • Engaging your eyes as you focus on the shine and the color of the chocolate shell

  • Breathing in deeply the aromas of the chocolate as you bring it closer to your lips

  • Listening to the snap of the shell as you bite into the chocolate

  • Tasting the shell of the chocolate that then gives way to the soft ganache in the center.  Allow the ganache to coat the inside of your mouth and your tongue and take the time to savor and detect the flavors that emerge.

 

Is the chocolate you use ethically sourced?  Yes, our suppliers work with cacao farmers and farmer organizations to improve the social, environmental, and economic conditions of their communities, including working to eliminate child labor. 

 

 

Ingredients & Allergens

 

Where can I find the ingredients of your confections?  Please send us an e-mail at info@zivaara.com or send us a message using the Contact form, and we'll happily provide you with a list of ingredients.

 

Do your confections contain soy?  Our confections contain a small amount of soy lecithin, which is an emulsifier.  Some believe that foods containing soy lecithin present little or no allergic risk to soy-sensitive consumers, but we recommend you discuss with your doctor whether soy lecithin is safe for you. 

 

Do you process nuts in your commercial facility?  Yes, we process a variety of nuts, including almonds, hazelnuts, pecans, and peanuts.  It is possible that confections not made with nuts may contain traces of these nuts.